Compaq Evo Workstation w6000 - Various Errors may Occur When Installing Windows 98 on Deskpro Workstation 300 Computers With SCSI Drives - c01197085

DESCRIPTION

Users may encounter various error conditions when attempting to install a retail version of Microsoft Windows 98 on certain Deskpro Workstation and Evo Workstation computers having an Adaptec 160 family SCSI controller. The issue occurs because neither the Windows 98 installation diskette or the Windows 98 CD have the correct drivers for Adaptec 160 family SCSI controllers.

Since the installation begins in DOS mode, there must be an appropriate DOS mode driver for the SCSI controller. If not, DOS will not be able to copy the Windows 98 setup files to the SCSI drive and one of the following errors will occur, depending on the setup option the user selects.

When a user selects the Start Windows 98 Setup from CD-ROM option, the following error message is displayed:

Setup cannot install Windows 98 on your computer. An error was detected while trying to read or write to your hard disk.

When a user selects the Start computer with CD-ROM support option and runs Setup.exe manually, the system will stop responding during the Setup initialization. No error message will be displayed.

If an appropriate DOS mode driver is available, one the following issues will occur depending on whether Setup.exe is running from an LS-120 drive or a standard floppy drive.

If the computer has an LS-120 drive installed, a blue screen will occur during Setup with the following error message displayed:

Fatal exception OC has occurred at 001D:0000FE84.

If the computer has a standard floppy drive installed, the setup will complete but Windows 98 will not properly recognize a 160 family SCSI controller. Although the controller will be functional (Windows 98 will use the DOS mode driver), the Windows 98 Device Manager will indicate that the device has a problem (the icon will have an exclamation mark through it when viewed in the Device Manager ) until a Windows 98 driver has been installed.

The Adaptec 160 family SCSI controllers are options for Deskpro Workstation 300, Evo Workstation W6000, and Evo Workstation W8000 models. But Compaq does not ship the computers with Microsoft Windows 98. The computers will not experience this issue when configured as shipped by Compaq.

RESOLUTION

Compaq has written a SoftPaq that installs the correct Windows 98 and DOS drivers for the Adaptec 160 family SCSI controllers and resolves the issue. Download the SoftPaq and use the following Windows 98 Installation Procedure to complete the Windows 98 installation.

"Family Manager Set Drivers for Ultra 3 SCSI Controllers," Version 1.0, Revision A (or later) is available online from Compaq (SoftPaq Number SP16956). Use the following links to download the SoftPaq and the SoftPaq Instructions.

SP16956 File Download Instructions/Information

SoftPaq SP16956 may not be the latest available version of the software and the software may be available in multiple languages. Search for later versions and different language versions using the following link.

Compaq Software and Drivers

Windows 98 Installation Procedure

Using an operational computer, download SoftPaq 16956 (see above).
Locate the downloaded SoftPaq file and run (execute) it to unpack the required files.
Read the
Instructions/Information
for instructions on creating the required driver diskette.
Insert the Windows 98 installation diskette.
Locate the files unzipped in Step 3 and copy the ASPI8U2.SYS file and the ASPICD.SYS file (in the DOS directory of the unzipped files) to the Windows 98 installation diskette.
Remove the Windows 98 installation diskette and insert a formatted diskette.
Create a driver diskette by copying the necessary files (unpacked in Step 2) to the formatted diskette.

NOTE

Both the modified Windows 98 installation diskette and the driver diskette are needed to install Windows 98 on computers as described in the SCOPE section of this document.

Insert the Windows 98 installation diskette into the Deskpro Workstation 300 and start or restart it.
Select Option 1 (Start Windows 98 Setup from CD-ROM) to begin the installation process.
Do not remove the Windows 98 installation diskette.
After Windows 98 Setup finishes copying files to the hard drive it will restart the computer.
Select Option 2 (Start computer with CD-ROM support) or Option 3 (Start computer without CD-ROM support).
Remove the Windows 98 installation diskette and insert the drivers diskette (created in Step 7).
Copy the ADPU160M.INF file (located in the WIN98 directory of the driver diskette) to the C:\WINDOWS\INF directory.
Remove the driver diskette and restart the computer to continue the installation process.
When prompted for the SCSI controller driver location, insert the driver diskette (created in Step 7) and set the driver location to the WIN98 directory on the driver diskette.

The installation should now complete normally and Windows 98 will properly recognize the Adaptec 160 family SCSI controller.

Downloadable Solutions

Downloadable File	Location
SP16956

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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