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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: (Revision) VMware ESX 3.5 Update 2, 3, or 4 and VMware ESX 4.0 - Microsoft Windows Server 2008 from HP Will Not Install on VMware as a Virtual Machine
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
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Document Version
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Release Date
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Details
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2
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09/25/2009
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Added VMware ESX 4.0 to the issue.
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1
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06/12/2009
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Original Document Release.
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When an administrator of VMware ESX Server 3.5 Update 2, 3, or 4 or VMware ESX 4.0 attempts to install Microsoft Windows Server 2008 from HP on a ProLiant server as a VMware Virtual Machine, the operating system will not finish the installation process and will stop responding. The following error message will be displayed:
Figure 1:
Error message displayed during installation.
Note:
Windows Server 2008 from Microsoft does not fail the installation process. This issue only occurs with Microsoft Windows Server 2008 from HP when the OS is being installed as a Virtual Machine.
SCOPE
Any HP ProLiant server running VMware ESX 3.5 with Update 2, 3, or 4 or VMware ESX 4.0 attempting to install Microsoft Windows Server 2008 from HP.
For a complete list of supported ProLiant servers, refer to the following ProLiant Server VMware Support Matrix:
http://h71028.www7.hp.com/enterprise/cache/505363-0-0-0-121.html
RESOLUTION
HP will replace media for Windows Server 2008 from HP under warranty that does not install on ProLiant servers running VMware ESX Server 3.5 with Update, 2, 3, or 4 or VMware ESX 4.0. When calling HP refer to Customer Advisory c01772206 -
VMware ESX Server 3.5 Update 2, 3, or 4 and VMware ESX 4.0 - Microsoft Windows Server 2008 from HP Will Not Install on VMware as a Virtual Machine.
In addition, instruct the Customer Support Agent to reference document c01705832 for details on correctly processing the media replacement order.
The affected media includes:
- Windows Server 2008 from HP (x32 operating systems)
- Windows Server 2008 from HP (x64 operating systems)
Note:
There is no need to request new license key(s); the same key(s) will work with the replacement DVD(s).
How to Obtain Replacement Media:
In North America, contact Customer Support at 1-800-334-5144.
OR
For Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers:
http://welcome.hp.com/country/us/en/wwcontact.html
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RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
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NAVIGATION TIP
: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
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To search for additional advisories related to VMware ESX and Microsoft Windows Server 2008, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +VMware
KEYWORDS
: Windows Server 2008, VMware, replace
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Hardware Platforms Affected: HP ProLiant DL580 G5 Server series, HP ProLiant DL385 G2 Server series, HP ProLiant DL365 Server series, HP ProLiant BL465c Server series, HP ProLiant ML370 G4 Server series, HP ProLiant BL465c G5 Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL480c Server series, VMware Virtualization Software for HP ProLiant Servers, HP ProLiant DL360 G4 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL585 G5 Server series, HP ProLiant DL380 G5 Server series, HP ProLiant BL495c G5 Server series, HP ProLiant BL685c G5 Server series, HP ProLiant BL460c Server series, HP ProLiant ML350 G4p Server series, HP ProLiant DL380 G4 Server series, HP ProLiant BL460c G5 Server series, HP ProLiant DL785 G5 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant DL360 G5 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant ML350 G4 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant BL685c Server series, HP ProLiant DL580 G4 Server series
Operating Systems Affected: VMware ESX Server 3.5(Standard HP Product), Microsoft Windows Server 2008
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01772206
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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Printable version
