SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
HP Notebook PCs - Internal Wireless Wide Area Network (WWAN) Broadband Wireless Module Not Detected If Notebook Battery is Removed
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
The internal Wireless Wide Area Network (WWAN) broadband wireless module is not powered on if the notebook PC main battery is removed. This occurs even if the notebook PC is on AC power and the main battery is removed.
SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
The Wireless Wide Area Network (WWAN) module is functioning as designed. The WWAN module cannot be active while the SIM card is accessible.
This is due to carrier certification requiring this feature being present for the following reasons:
- This prevents SIM fraud
- This prevents any possible corruption if the SIM is removed while the notebook PC powers on
Hardware Platforms Affected: HP Compaq 6715b Notebook PC, HP Compaq 6910p Notebook PC, HP EliteBook 2530p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6715s Notebook PC, HP EliteBook 8530p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8510p Notebook PC, HP Compaq 2510p Notebook PC, HP EliteBook 2730p Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6710s Notebook PC, HP EliteBook 8530w Mobile Workstation, HP Compaq 6515b Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 2710p Notebook PC
Operating Systems Affected: Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01611544
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