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HP Officejet Flatbed Scanner All-in-Ones With ADFs - Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Issue
When you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Photos with vertical white lines, black lines Figure 2: Sample output with vertical colored bands or lines
Pages with vertical colored lines, bands |
NOTE:
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This article does not apply to some Officejet All-in-Ones. If you are using an All-in-One from one of the following Officejet series, click the link to go to the appropriate article.
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Video of resolving scan or copy print quality issues
The following video demonstrates the steps for resolving print quality issues when scanning or copying. The product in the video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video, or to the view the video in a different size,
click here
to play the video on YouTube. Solution one: Reset the All-in-One
If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.
Make sure the product is on, and then disconnect the power cord from the product.
Disconnect the USB cable from the product, and then disconnect it from the computer.
Reconnect the USB cable to the computer, and then reconnect it securely to the product.
Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
Reconnect the power cord to the product.
Press the Power button ( 
) to turn on the product.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, see the next solution.
Solution two: Clean the All-in-One and make a blank copy
If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
| CAUTION:
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Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass. |
Step one: Clean the scanner glass and lid
Press the Power button ( 
) to turn off the product, and disconnect the power cord from the product. Open the scanner lid.
Figure 3: Open the scanner lid
Opening the scanner lid (graphic) Spray a clean, soft, lint-free cloth with mild glass cleaner.
| CAUTION:
|
Do not spray the glass cleaner directly on the glass to avoid damaging the scanner. |
Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
Figure 4: Clean the scanner glass
Cleaning the scanner glass (graphic) Figure 5: Clean the scanner lid
Cleaning the scanner lid (graphic) Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
|
NOTE:
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Do not use paper-based wipes or tissues that can leave fiber residue. |
Close the scanner lid.
Step two: Clean the automatic document feeder (ADF)
If the product is not already off, press the Power button (
) to turn off the product, and disconnect the power cord from the product. Remove all originals from the document feeder tray.
Open the ADF cover.
Figure 6: Open the ADF cover
Opening the ADF cover (graphic) Lightly dampen a clean, soft, lint-free cloth with distilled water, and then squeeze any excess
liquid from the cloth.
Use the damp cloth to wipe any residue off the rollers and separator pad.
Figure 7: ADF parts
1 - Rollers
2 - Separator pad
|
NOTE:
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If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. |
Close the ADF cover.
Step three: Clean the glass strip in the ADF
If the product is not already off, press the Power button (
) to turn off the product, and disconnect the power cord from the product. Remove any originals from the document feeder tray.
Open the scanner lid.
Figure 8: Open the scanner lid
Opening the scanner lid (graphic) Open the ADF cover, and lift the ADF mechanism.
Figure 9: Open the ADF cover
Opening the ADF cover (graphic) Figure 10: Lift the ADF mechanism
Lifting the ADF mechanism (graphic) Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
Figure 11: Glass strip in the ADF (example 1)
Glass strip in the ADF (example 1) (graphic) Figure 12: Glass strip in the ADF (example 2)
Glass strip in the ADF (example 2) (graphic) Lower the ADF mechanism, and close the ADF cover.
Close the scanner lid, reconnect the power cord to the product, and then press the Power button (
) to turn on the product.
Step four: Make a blank copy
Remove any originals from the scanner glass.
Load plain white paper in the input tray.
Press Start Copy Black
to make a blank copy.
If the copy is clean, there is no need to continue troubleshooting.
If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution.
Solution three: Service the All-in-One
Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. If your product is in warranty
, contact HP.
If your product is out of warranty
, fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. Causes
Static interference
Loose USB cable or power cord connection
Fingerprints, smudges, lint, or dust on the scanner glass
Dirt or debris on the scanner lid
Scratched or damaged scanner glass
Poor internal connections
Dirt or debris inside the product
Damaged or faulty scanner bulb or parts
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