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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01239733

Version: 1

HP Notebook PCs - Slow Performance When Notebook PC Reads Data From CD/DVD Optical Drive
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-10-30

Last Updated: 2007-10-30

DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

The CD/DVD optical drive appears to have slow performance when the notebook PC reads data from the CD/DVD.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, perform the following:

  1. Click Start , Control Panel , Hardware and Sound and then click Device Manager .

  2. Click Continue to grant permission to enter Device Manager.

  3. Expand IDE ATA/ATAPI Controllers .

  4. Double click the appropriate ATA Channel.

  5. Select the Advanced Settings tab and then select IDE Enable .

  6. Click OK and then exit Device Manager.

Hardware Platforms Affected: HP Compaq 8710w Mobile Workstation, HP Compaq 8710p Notebook PC
Operating Systems Affected: Microsoft Windows Vista (32-bit), Microsoft Windows Vista (64-bit)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01238507
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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