 |
» |
|
|
|
|
|
|
|
|
SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
HP Notebook PCs - Notebook Displays Blue Screen Error usbohci.sys with a Stop Code of 0xFE
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
The notebook may intermittently display a Microsoft Windows error or blue screen with the following symptoms:
- Cardbus EVDO
-
Wireless Broadband or WWAN (Wireless Wide Area Network) cards from 3rd party vendors
- Sierra
- Kyocera
- Audiovox
- Curitel
- Novatel
- High speed USB devices
- High speed PCI devices
The blue screens may display the following message:
BugCheck FE, {5, 848af0e0, 10330035, 84820180}
Probably caused by : usbohci.sys ( usbohci!OHCI_PollAsyncEndpoint+41 )
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
To resolve this issue, download and install the latest BIOS update from the links below.
CAUTION: If the notebook PC contains a Cardbus card or USB device, please remove the Cardbus card and/or USB device prior to performing the BIOS upgrade.
BIOS version F.27 or later (SP33749) for the following notebooks:
- Compaq Presario M2000
- Compaq Presario M2100
- Compaq Presario M2300
- Compaq Presario v2000
- Compaq Presario v2300
- Compaq Presario v2400
- Compaq Presario v2500
- Compaq Presario v2600
- Compaq Presario v2700
- HP Special Edition L2000
- HP Special Edition L2100
- HP Special Edition L2200
- HP Special Edition L2300
|
Softpaq Description
|
Information
|
Download
|
|
WinFlash Utility for HP Notebook System BIOS - Windows-Based
(F.27)
|
|
|
BIOS version F.1C or later (SP33698) for the following notebooks:
- Compaq Presario R4000
- Compaq Presario R4100
- Compaq Presario R4200
- HP Pavilion zv6000
- HP Pavilion zv6100
- HP Pavilion zv6200
- HP Pavilion zv6300
|
Softpaq Description
|
Information
|
Download
|
|
WinFlash Utility for HP Notebook System BIOS - Windows-Based, VERSION: F.1C
|
|
|
BIOS version F.44 or later (SP33743) for the following notebooks:
- Compaq Presario v5000
- Compaq Presario v5100
- Compaq Presario v5200
- Compaq Presario v5300
- HP Pavilion dv5000
- HP Pavilion dv5100
- HP Pavilion dv5200
- HP Pavilion dv8000
- HP Pavilion dv8100
- HP Pavilion dv8200
- HP Pavilion dv8300
|
Softpaq Description
|
Information
|
Download
|
|
WinFlash for HP Notebook System BIOS (for Notebooks with AMD
Processors) - Windows Based
VERSION: F.44
|
|
|
BIOS F.11 or later as follows:
- RemoteFlash SP33774
- HPQFLASH 33775
- ROMPAQ 33776
for the following notebooks:
- HP Compaq nx6115 Notebook PC
- HP Compaq nx6125 Notebook PC
|
Softpaq Description
|
Information
|
Download
|
|
ROM Image for HP Notebook System BIOS (68DTT) Remote ROM Flash - SSM
Compliant
VERSION: F.11
|
|
|
|
HPQFlash for HP Notebook System BIOS (68DTT) - Windows-Based
VERSION: F.11
|
|
|
|
ROMPaq for HP Notebook System BIOS (68DTT) – FreeDOS Bootable Diskette
VERSION: F.11
|
|
|
Hardware Platforms Affected: Compaq Presario V5000 Notebook PC series, HP Compaq nx6125 Notebook PC, Compaq Presario R4100 Notebook PC series, Compaq Presario M2100 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Special Edition L2300 Notebook PC series, Compaq Presario V2400 Notebook PC series, HP Pavilion zv6000 Notebook PC series, HP Special Edition L2200 Notebook PC series, Compaq Presario V5300 Notebook PC series, Compaq Presario V5200 Notebook PC series, HP Pavilion dv8200 Notebook PC series, Compaq Presario V5100 Notebook PC series, Compaq Presario M2300 Notebook PC series, Compaq Presario V2600 Notebook PC series, HP Pavilion zv6200 Notebook PC series, HP Pavilion dv8000 Notebook PC series, HP Pavilion dv8300 Notebook PC series, Compaq Presario R4200 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario V2500 Notebook PC series, HP Compaq nx6115 Notebook PC, Compaq Presario V2300 Notebook PC series, HP Pavilion dv8100 Notebook PC series, HP Pavilion dv5000 Notebook PC series, Compaq Presario R4000 Notebook PC series, Compaq Presario V2700 Notebook PC series, HP Pavilion zv6300 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Special Edition L2100 Notebook PC series, HP Special Edition L2000 Notebook PC series, HP Pavilion zv6100 Notebook PC series, Compaq Presario V2000 Notebook PC series
Operating Systems Affected: Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00773873
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
|
|
Printable version
