HP Support document

In order for Red Hat to support their customers, they will provide errata updates and HP will support all errata updates. Errata updates will contain security, bug fixes and enhancements. For more details on Red Hat's lifecycle strategy for Red Hat Enterprise Linux 2.1, Red Hat Enterprise Linux 3 and Red Hat Enterprise Linux 4, refer to the following Red Hat URL:

http://www.redhat.com/security/updates/

Red Hat Enterprise Linux 4

This includes Red Hat Enterprise Linux 4 AS, Red Hat Enterprise Linux 4 ES, Red Hat Enterprise 4 WS, and Red Hat Desktop.

General Availability (GA) of Red Hat Enterprise Linux 4 from Red Hat was February 22, 2005 (02/22/2005).

FAQ

Q:
When will Red Hat Enterprise Linux 4 be supported from HP on their product lines?
A:
HP is supporting Red Hat Enterprise Linux 4 on ProLiant and Integrity Servers, Workstations and Clients. For more information on HP supported products, see our interactive supported and certified matrices

http://h10018.www1.hp.com/wwsolutions/linux/certifications.html

In addition, ProLiant Servers offer ProLiant Value add at no cost to our customers.

Array configuration utility XE
Management drivers and agents for servers
NIC drivers
Online ROM flash component
ProLiant Essentials Rapid Deployment Pack Linux Edition
ProLiant Integrated Ultra ATA-100 Dual Channel Driver
ProLiant Support Pack (PSP) for Linux
Server diagnostics
SNMP protocol tools from UC-Davis
Storage drivers
Systems ROMPaq firmware upgrade diskette

The ProLiant Value-Add Software Web page is located at the following URL:

http://h18004.www1.hp.com/products/servers/linux/value-add-software.html

Q:
When can I obtain Red Hat Enterprise Linux 4 on HP ProLiant Servers from HP?
A:
HP is pleased to offer customers Red Hat Enterprise Linux 4 on ProLiant Servers. This OS product can be purchased from HP on ProLiant with or without buying a ProLiant Server. For more details on this, please refer to the Red Hat Enterprise Linux 4 on ProLiant Servers product page located at the following URL:

http://hp.com/go/rhel4

Q:
Where can I obtain more Linux Product information?
A:
Refer to HP's Linux and Product information page, located at the following URL:

http://www.hp.com/go/proliantlinux

Q:
Is there a migration program in place for our customers?
A:
Red Hat Enterprise Linux customers have access to all versions of their product through the Red Hat Network. For example, a customer with an active subscription running Red Hat Enterprise Linux AS 2.1 can download Red Hat Enterprise Linux AS 3 or Red Hat Enterprise Server AS 4.

Q:
Where can I obtain more information on HP + Linux?
A:
http://hp.com/go/linux

Q:
Where can I obtain more information on Red Hat's product lifecycle?
A:
http://www.redhat.com/security/errata.html

Q:
Where can I obtain more information on HP's support for Red Hat Professional versions?
A:
Refer to the Advisory "Discontinued Support For Red Hat Linux Professional Versions", located at the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0362W

Q:
Where can I obtain more information on HP + Red Hat Partnership?
A:
HP's Linux website, located at the following URL:

http://www.hp.com/go/redhat

Red Hat's Premier partnership spotlight website, located at the following URL:

http://www.redhat.com/solutions/partners/hp/

Q:
Where can I get notifications of drivers, customer advisories, and support updates?
A:
HP Linux has an online newsletter called, "Technology at Work: Linux Edition", that is available for FREE. To receive the newsletter, sign up at the following URL:

http://www.hp.com/go/linuxnews

Red Hat Enterprise Linux 3

This includes Red Hat Enterprise Linux AS, Red Hat Enterprise Linux ES, Red Hat Enterprise WS, and Red Hat Desktop.
General Availability (GA) of Red Hat Enterprise Linux 3 from Red Hat was October 22, 2003 (10/22/2003).

HP's Full Support including Hardware Updates is available October 22, 2003 (10/22/2003) through April 30, 2006 (4/30/2006). Full Support is defined as HP will work with Red Hat to ensure HP's new hardware updates are included and supported in the next errata kernel update for this release. This is generally for a length of two and a half years after the general availability date of a release.

Deployment Support is available October 22, 2003 (10/22/2003) through October 31, 2006 (10/31/2006). Deployment Support is defined as HP will work with Red Hat to ensure HP's security and bug fixes are included and supported within each of the errata releases or updates. This is generally for a length of 3 years after the general availability date of a release.

Maintenance Support is available November 01, 2006 (11/1/2006) through October 31, 2010 (10/31/2010). Maintenance Support is defined as HP will work with Red Hat to ensure HP's Security issues and critical bug fixes are released by Red Hat via an errata/security update.

FAQ

Q:
How long will HP offer Red Hat Enterprise Linux 3 software technical support?
A:
HP will offer support for the duration of customer support agreements. Once HP stops selling Red Hat Enterprise Linux 3, support will continue to be available for customers who have active support agreements.

Q:
When will HP stop selling Red Hat Enterprise Linux 3 as a product on ProLiant and HP Integrity servers?
A:
HP will continue to sell Red Hat Enterprise Linux 3 on ProLiant and HP Integrity servers in 2005. Customers purchasing Red Hat Enterprise Linux with any media kit will have access to all versions of their product (AS, ES, or WS) through Red Hat Network, located at the following Red Hat website:

http://www.redhat.com/software/rhn/

Customers purchasing another version of Red Hat Enterprise Linux will have access to 3 through Red Hat Network while it is in Maintenance Support.

Q:
Which product platforms will this affect?
A:
Any HP product that is supported by Red Hat Enterprise Linux 3 per the supported product matrices:

ProLiant Servers, located at the following URL:

http://h18004.www1.hp.com/products/servers/linux/hpLinuxcert.html

Integrity Servers, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/servers/itanium-cert-matrix.html

Workstations, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/clients/workstationcert.html

Desktops and Notebooks, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/clients/clientscert-redhat.html#desktoplinks

Carrier-Grade, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/servers/carrier-grade-cert-matrix.html ,

Storage Array, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/storage/storage-array-matrix.html ,

Tape Storage, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/storage/tape-storage-matrix.html

ProLiant Options, located at the following URL:

http://h18004.www1.hp.com/products/servers/linux/options-matrix-all.html

Q:
Is there a migration program in place for our customers?
A:
Red Hat Enterprise Linux customers have access to all versions of their product through the Red Hat Network. For example, a customer with an active subscription running Red Hat Enterprise Linux AS 2.1 can download Red Hat Enterprise Linux AS 3.

Q:
Where can I obtain more information on HP + Linux?
A:
http://hp.com/go/linux

Q:
Where can I obtain more information on Red Hat's product lifecycle?
A:
http://www.redhat.com/security/errata.html

Q:
Where can I obtain more information on HP's support for Red Hat Professional versions?
A:
Refer to the Advisory "Discontinued Support For Red Hat Linux Professional Versions", located at the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0362W

http://hp.com/go/redhat

Red Hat's Premier partnership spotlight website, located at the following URL:

http://www.redhat.com/solutions/partners/hp/

Q:
Where can I get notifications of drivers, customers advisories, and support updates?
A:
HP Linux has an online newsletter called, "Technology at Work: Linux Edition", that is available for FREE. To receive the newsletter, sign up at the following URL:

http://hp.com/go/linuxnews

Q:
When will the ProLiant Support Pack for Red Hat Enterprise Linux 3 (PSP) no longer be updated for the latest Red Hat errata kernel releases?
A:
The PSP will continue to be updated and released through the Deployment Support period, currently scheduled through October 2006 (10/2006).

Q:
Will the ProLiant Support Pack for Red Hat Enterprise Linux 3 and Driver Update Diskettes be available after the Deployment Support period?
A:
Yes, the PSP and Driver Update Diskettes will continue to be available from the Software and Drivers download site located at the following URL:

http://www.hp.com/servers/swdrivers .

Red Hat Enterprise Linux 2.1

General Availability date of release of Red Hat Enterprise Linux 2.1 from Red Hat was May 17, 2002 (5/17/2002).

HP's Full Support including Hardware Updates is available May 17, 2002 (5/17/2002) through November 30, 2004 (11/30/2004). Full support is defined as HP will work with Red Hat to ensure HP's new hardware updates are included and supported in the next errata kernel update for this release. This is generally for a length of two and a half years after the general availability date of a release.

Deployment Support is available May 17, 2002 (5/17/2002) through May 31, 2005 (5/31/2005). Deployment Support is defined as HP will work with Red Hat to ensure HP's security and bug fixes are included and supported within each of the errata releases or updates. This is generally for a length of 3 years after the general availability date of a release.

Maintenance Support is available June 01, 2005 (6/1/2005) through May 31, 2009 (5/31/2009). Maintenance Support is defined as HP will work with Red Hat to ensure HP's Security issues and critical bug fixes are released by Red Hat via an errata/security update. This Maintenance Support will be available for the duration of customer support agreements. Once HP stops selling Red Hat Enterprise Linux, support will continue to be available for customers who have active support agreements.

FAQ

Q:
How long will HP offer Red Hat Enterprise Linux 2.1 software technical support?
A:
HP will offer support for the duration of customer support agreements. Once HP stops selling Red Hat Enterprise Linux 2.1, support will continue to be available for customers who have active support agreements.

Q:
When will HP stop selling Red Hat Enterprise Linux 2.1 as a product on ProLiant and HP Integrity servers?
A:
HP plans to stop selling Red Hat Enterprise Linux 2.1 on ProLiant and HP Integrity servers by March 31, 2005. Customers purchasing another version of Red Hat Enterprise Linux will have access to Red Hat Enterprise Linux 2.1 through Red Hat Network while it is in Maintenance Support.

Q:
Will HP still preinstall Red Hat Enterprise 2.1 on their hardware platforms?
A:
HP will continue to preinstall Red Hat Enterprise Linux 2.1 on ProLiant servers until March 31, 2005 (3/31/05).

Q:
Which product platforms will this affect?
A:
Any HP product that is supported by Red Hat Enterprise Linux 2.1 per the supported product matrices:

ProLiant Servers, located at the following URL:

http://h18004.www1.hp.com/products/servers/linux/hpLinuxcert.html

Integrity Servers, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/servers/itanium-cert-matrix.html

Workstations, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/clients/workstationcert.html

Desktops and Notebooks, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/clients/clientscert-redhat.html#desktoplinks

Carrier-Grade, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/servers/carrier-grade-cert-matrix.html

Storage Array, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/storage/storage-array-matrix.html

Tape Storage, located at the following URL:

http://h10018.www1.hp.com/wwsolutions/linux/products/storage/tape-storage-matrix.html

ProLiant Options, located at the following URL:

http://h18004.www1.hp.com/products/servers/linux/options-matrix-all.html

Q:
Is there a migration program in place for customers?
A:
Red Hat Enterprise Linux customers have access to all versions of their product through the Red Hat Network. For example, a customer with an active subscription running Red Hat Enterprise Linux AS 2.1 can download Red Hat Enterprise Linux AS 3.

Q:
Where can I obtain more information on HP + Linux?
A:
http://hp.com/go/linux

Q:
Where can I obtain more information on Red Hat's product lifecycle?
A:
http://www.redhat.com/security/updates/

Q:
Where can I obtain more information on HP's support for Red Hat Professional versions?
A:
Refer to the Advisory "Discontinued Support For Red Hat Linux Professional Versions", located at the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0362W

http://hp.com/go/redhat

Red Hat's Premier partnership spotlight website, located at the following URL:

http://www.redhat.com/solutions/partners/hp/

Q:
Where can I get notifications of drivers, Customers Advisories, and support updates?
A:
HP Linux has an online newsletter called, "Technology at Work: Linux Edition", that is available for FREE. To receive the newsletter, sign up at the following URL:

www.hp.com/go/linuxnews

Q:
When will the ProLiant Support Pack for Red Hat Enterprise Linux 2.1 (PSP) no longer be updated for the latest Red Hat errata kernel releases?
A:
The PSP will continue to be updated and released through the Deployment Support period that ends on May 31, 2005 (5/31/2005).

Q:
Will the ProLiant Support Pack for Red Hat Enterprise Linux 2.1 and Driver Update Diskettes be available after the Deployment Support period?
A:
Yes, the PSP and Driver Update Diskettes will continue to be available from the Software and Drivers download site located at the following URL:

http://www.hp.com/servers/swdrivers .