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HP LaserJet 1320 Printer series - Wired Network Problem Solving IP 0.0.0.0
ISSUE:
The computer is unable to discover the HP LaserJet 1320n, HP LaserJet 1320tn, or HP LaserJet 1320nw printer.
SOLUTION:
Check the cables to ensure that they are properly connected. Check all of the following connections: - Power cables
- Cables between the printer and the hub or switch
- Cables between the hub or switch and the computer
- Cables to and from the modem or Internet connection, if applicable
To make sure that the computer's network connections are working properly (Windows only), perform the following steps:
On the Windows desktop, double-click My Network Places
or Network Neighborhood
Click the Entire Network
link.
Click the Entire Contents
link.
Double-click one of the network icons, and make sure that some devices are listed.
To verify that the network connection is active, perform the following steps:
Check the network light on the network (RJ-45) connector on the back of the printer. If one of the lights is on solid, the printer is connected to the network. If both network lights are off, check the cable connections from the printer to the gateway, switch, or hub to ensure that the connections are secure.
If the connections are secure, turn off the power to the printer for at least 10 seconds, and then turn on the power to the printer.
To print a network configuration page, press the network Reset
button located on the back of the printer.
On the Network Configuration page, check to see if a non-zero IP address is assigned to the printer. If the Network Configuration page does not have a valid, non-zero IP address, reset the Internal HP Jetdirect print server to the factory defaults.
To cold reset the Internal HP Jetdirect print server, turn off the printer. While pressing the Reset
button on the back of the printer, turn on the printer. Continue to press the Reset
button until the printer is in the Ready state (from 5 to 30 seconds). Two minutes after the printer reaches the Ready state, print another Network Configuration page, and check to see if a valid IP address is assigned to the printer. If the IP address is still zeros, Contact HP support.
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