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HP LaserJet P2015 Series Printer - Clear print media jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights.
The following are some of the causes of media jams:
The input trays are loaded improperly or too full.
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NOTE:
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When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams. |
The media does not meet HP specifications.
The printer might need to be cleaned to remove paper dust and other particles from the paper path.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
| CAUTION:
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Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
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Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
| CAUTION:
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Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
| CAUTION:
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To prevent damage to the print cartridge, minimize its exposure to direct light. |
Open the straight-through output door.
Pull down the green pressure-release levers.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Replace the print cartridge, and close the print-cartridge door.
Input trays
To clear a jam in the input trays, perform the following steps:
| CAUTION:
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Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
Open the straight-through output door.
Pull down the green pressure-release levers.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Insert the print cartridge in the printer and close the print-cartridge door.
Open tray 2.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer.
Close tray 2.
Output bin
| CAUTION:
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Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Straight-through output path
To clear a jam in the straight-through output path, perform the following steps:
| CAUTION:
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Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
Open the straight-through output door.
Pull down the green pressure-release levers.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
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NOTE:
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If you cannot grasp the media with your hands, perform the procedure in Print-cartridge area
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Close the straight-through output door.
Automatic two-sided printing path
To clear a jam in the automatic two-sided printing path, perform the following steps:
| CAUTION:
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Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
Open the straight-through output door.
Pull down the green pressure-release levers.
Remove tray 2.
Push down on the green lever on the automatic two-sided printing path door on the front of the printer.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Close the automatic two-sided printing path door by firmly pushing it up.
Reinsert tray 2.
Open the automatic two-sided printing path door on the back of the printer.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Close the automatic two-sided printing path door.
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Printable version
