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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01684150

Version: 1

Advisory: HP iPAQ 300 Travel Companion Series - Global Web site ipaq.com Discontinued
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-03-04

Last Updated: 2009-06-19


DESCRIPTION

HP has discontinued the global Web site www.ipaq.com . This URL also redirects the users to the HP iPAQ Navigate location after the user has registered the HP iPAQ 300 Travel Companion series device.

This Web site hosted several services such as updates for the Points of Interest (POI), speed camera, maps, and updates for the Content Manager. Additionally, the Web site www.ipaqchoice.com/us/navigation also directed the users in Europe, Middle East, and Africa to this Web site www.ipaq.com .

NOTE: When the 300 Series (GPS personal navigation) device was shipped, the www.ipaq.com Web site was mentioned in the product documentation. Users were requested to visit this url for maps and navigation software updates.
SCOPE

Information in this document applies to the listed systems configured as follows:

Systems:

  • HP iPAQ 310 Travel Companion

  • HP iPAQ 312 Travel Companion

  • HP iPAQ 314 Travel Companion

  • HP iPAQ 316 Travel Companion

  • HP iPAQ 318 Travel Companion

Operating Systems:

  • Microsoft Windows CE 5.0

RESOLUTION

Visit www.hp.com/support for all support information on the HP iPAQ 300 Travel Companion series.

NOTE: With the decommissioning of www.ipaq.com the Content Manager will no longer have the ability to Share Trip Plans through the Web site.

Considering the short life cycle of the personal navigation device and changes in the fast-paced navigation market, HP discontinued any additional map, POI upgrades, or navigation application upgrades for the HP iPAQ 300 Travel Companion series. For more recent maps and/or other navigation features, customers are encouraged to check third-party offerings instead. One third party map provider for the HP iPAQ 300 Travel Companion series is NNG Global Services Kft. ( www.naviextras.com ). HP does not endorse or provide any support to customers using third party software.

With regards to the speed cam updates specifically, because they are managed by a third-party company, HP cannot comment whether or when updates will be made available to customers. We encourage customers to visit the following URL for more information: http://www.speedcamupdate.com/ipaq
NOTE: The link above takes you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site. The third-party applications are not maintained by HP and the HP privacy policy does not apply here.

For more information on Speed Camera database for European users, check the document HP iPAQ 300 Travel Companion Series - Speed Camera Database for European Users at www.hp.com/support .


Hardware Platforms Affected: HP iPAQ 314 Travel Companion, HP iPAQ 310 Travel Companion, HP iPAQ 318 Travel Companion, HP iPAQ 312 Travel Companion, HP iPAQ 316 Travel Companion
Operating Systems Affected: Microsoft Windows CE 5.0(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01684150
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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