HP Easy Printer Care Software - Frequently Asked Questions (FAQ)
Does HP Easy Printer Care work with printers directly connected to a PC?
Answer:
Easy Printer Care (EPC) does not support Inkjet printers that are directly connected to the PC running EPC. However Easy Printer Care supported LaserJet printers can be directly connected to the PC running EPC. For proper communication, the printer software for these printers must be installed from the printer CD or from the printing system found on the printer driver download web site prior to connecting the printer to the PC. This is required so that the appropriate HP printer connection software is installed.
|
NOTE:
|
For Microsoft Windows Vista, the following printers are installed by connecting the printer to the Vista PC prior to running the printer CD and allowing the printer to be installed automatically via Plug and Play (CLJ CM1015/CM1017, LJ P2015, CLJ 2605, CLJ 2700, LJ M2727nf). |
Why is the device status page for my printer showing 'Status Unavailable' or, why can't I see all the
HP printers in my printer’s folder in HP Easy Printer Care?
Answer:
There are a number of reasons why the status of your printer would show as not available.
The Device is off line or disconnected.
Make sure that the device is turned on, is properly connected and you
can successfully print a page.
The device model is not supported at this time.
Although HP Easy Printer Care does support a wide range of
HP LaserJet printers, there may be a case where the files or information that HP Easy Printer Care needs to get
data from your particular printer is not installed yet. Please consult the
http://www.hp.com/go/easyprintercare
web site to determine if your model is supported. HP periodically adds to the list of supported devices, so
please check back every few weeks to see if your model is added, or use the HP Software Update utility
installed with HP Easy Printer Care to automatically check for you.
Installed version of the device driver does not support HP Easy Printer Care.
If your device is on the supported
device list, and is connected via LPT or USB, you may need to add additional software to the device driver.
This typically happens if the driver was installed using the Windows Add Printer Wizard rather than by
selecting “Install Printer�? from the CD. To see if this is the case, look at the port name of your printer. It
should read something like what is pictured below.
If it reads something such as, LPT1 or USB001
, perform the following steps for either the installation of the HP DOT 4 port using either the CD or the Print System software that came with the device.
CD installation of the HP DOT4 port:
- Delete the existing printer driver from the Microsoft Windows Printers
(MS Windows 2000) or Printers and Faxes
(MS Windows XP or MS Windows 2003 Server) folder.
- Insert the CD-ROM that came with our printer in the computer CD drive.
- Select Install Printer
from the main menu.
- Follow the installation instructions.
- This will automatically install the additional software required for Easy Printer Care communication.
HP LaserJet 5000
Payroll Printer
DOT4_1 (Local)
15.23.58.142
Port Name.
Print System installation of the HP DOT4 port:
- Delete the existing printer driver from the Microsoft Windows Printers
(MS Windows 2000) or Printers and Faxes
(MS Windows XP or MS Windows 2003 Server) folder.
- Select Software & Driver
and Downloads
from http://www.hp.com.
- Select the Download Driver and Software
button and enter your printer model.
- Select your printer model and then select your operating system.
- Download and run the printing system for your printer.
Shared device.
HP Easy Printer Care currently does not support reading status from a device that is locally
connected (USB or LPT) on another computer and shared on the network.
Connection type not supported.
Although HP Easy Printer Care supports most connection types, you may have
a particular configuration that is not supported.
When I try to remove a printer in HP Easy Printer Care by selecting a printer, then clicking File, Remove Printer, the selection is grayed out. How do you remove the printer from the list?
Answer:
Easy Printer Care checks to see if the printer is located in the Printers Folder. If it is, then the Remove Printer menu option is grayed out. If you manually add a printer via "Find Other Printers", you can delete any of those printers from HP Easy Printer Care.
Since HP Easy Printer Care automatically discovers and manages printers in the Printers folder, if a printer was removed from Easy Printer Care, it would show up again the next time HP Easy Printer Care did auto-discovery of the printers in the Printers folder. HP Easy Printer Care makes it as easy as possible to manage printers --- you never have to manually manage or update the printers already in your Printers Folder -- HP Easy Printer Care does it for you.
Once a printer has been removed from the Printers folder (via a driver uninstall, etc.), the Remove Printer option becomes active and the printer can be removed from HP Easy Printer Care.
Why am I am getting an alert for a printer that is not in the My HP Printers folder?
Answer:
When the HP Universal Print Driver is placed in the My HP Printers folder, Easy Printer Care will report the status and alerts for the last printer used with the HP Universal Print Driver.
With which printers does the Printer Usage Report maintenance tool work?
Answer:
Printer Usage Report works with the Color LaserJets 3000, 3800, 4700 and 4730mfp.
How many jobs are held in Printer Usage Report or, how long can the job history be?
Answer:
Printer Usage Report stores job data for a maximum of 1000 jobs and a maximum of 1 year. When the number
of records exceeds 1000 (or 1 year), it is treated as a FIFO (First-In-First-Out) queue -- in other words, the
oldest records are discarded.
Printer Usage Report does not display a warning message to inform the user if the history is almost full. This
maintenance of the data store is done automatically and silently.
If there is insufficient disk space to store the job data, the job data will be discarded.
Will the Printer Usage Report data be lost if I reboot my computer?
Answer:
Job data is securely stored by Printer Usage Report as soon as the job has completed printing at the printer. A
PC reboot should have no effect unless the job record was in-transit from printer to PC at that moment of reboot
(then the data will probably be lost).
Is the Printer Usage Report data, the same data that some printers store, as seen in the Embedded Web
Server?
Answer:
The printer also stores job data internally. If the printer does not have a hard drive, the data is lost when the
printer is powered off. The printer's job storage actions do not affect the data storage of Printer Usage Report.
When is information gathered by Printer Usage Report?
Answer:
Printer Usage Report gathers data when the print job has finished printing and while the HP Easy Printer Care
application is running. Printer Usage Report operates like a VCR, it does not collect data when the PC is turned
off.
If multiple users are using HP Easy Printer Care at the same time, who will get the alerts and see the
Printer Usage Reports?
Answer:
Each user who has alerts turned on will receive them. Likewise, each user using Printer Usage Reports will
receive usage data after print job completion. When you are printing, Easy Printer Care checks with the printer
to discover any problems, by default. While not printing, Easy Printer Care checks for printer status every 10
minutes. Additionally, HP Easy Printer Care can be configured to notify the user anytime problems occur.
For printers in the user’s computer’s printer folder, alerts are turned on automatically. Alerts must be turned on
for printers discovered via “Find Other Printers�?.
Users can also press the refresh icon to get current printer status.
How quickly will alerts be shown in HP Easy Printer Care?
Answer:
Easy Printer Care (EPC) checks for printer alerts when printing to the printer, when the EPC refresh icon is selected, or every one or ten minutes (default is one minute). Alerts are on by default and can be configured by selecting the Alert Settings menu.
HP Easy Printer Care appears to display the incorrect ink levels for my Photosmart printer. What is wrong?
Answer:
If a Photosmart ink cartridge is removed from the printer or there is an ink cartridge failure the ink levels for the remaining cartridges will not be reported correctly in EPC. For example if the black cartridge is missing the other ink cartridge levels may incorrectly report empty resulting in an ink cartridge replacement warning.
I have HP Toolbox, will I receive dual alerts with HP Easy Printer Care?
Answer:
No. Easy Printer Care checks for the existence of Toolbox in order to prevent dual alerts.
Can HP Easy Printer Care monitor printers which are directly connected to another users
computer?
Answer:
Easy Printer Care can monitor network connected printers and Easy Printer Care supported printers that are directly connected to the PC that is running Easy Printer Care. However, Easy Printer Care can not monitor printers which are directly connected to another users computer.
Can I use HP Easy Printer Care to set up alerts for groups of printers?
Answer:
Easy Printer Care is designed to set up printer alerts, one printer at a time. For larger environments with many
printers, the tool of choice for this functionality is HP Web Jetadmin.
One of my printers in "My HP Printer" folder reports "Status Unavailable" and I noticed the IP address
displayed in the user interface does not match the IP address of the printer.
Answer:
In some environments (e.g. DHCP) a printer can be assigned a new IP address after a printer power cycle or
factory reset of a JetDirect print server. To fix this, first determine if the printer also resides in the Microsoft
Printer and Faxes folder. If so, update the printer IP address in the Microsoft folder and then restart the
computer. This action will update the printer in EPC and restore communication.
If the printer can be found in EPC and not the Microsoft Printer and Faxes folder the printer will need to be
deleted from EPC and then rediscovered.
|
NOTE:
|
To avoid having to update your printer IP addresses manually use the HP Standard TCP/IP Port when
installing your printer and select the option "Always print to this device, even if it's IP address changes." If the
printer IP address changes in the future, restarting your PC and restarting EPC should reestablish
communication. |
Why are some or all of my HP printers that were in my Microsoft Windows Printers and Faxes Folder
not visible in the "My HP Printers" folder of HP Easy Printer Care?
Answer:
HP Easy Printer Care will only populate Easy Printer Care-compatible printers from your Microsoft Printers
and Faxes folder. Any HP printers that are already in the Microsoft Printers and Faxes folder and are not compatible with Easy Printer Care will not be shown in the "My HP Printers" section of the software. A current
list of the Easy Printer Care compatible printers is available at
http://www.hp.com/go/easyprintercare
.
Why did Easy Printer Care close after I clicked on a device in the Easy Printer Care device listing?
Answer:
If you remove a Point-and-Print device from the Printer’s folder, it is possible that it may still be visible in the Easy Printer Care device listing. Clicking on the removed device in the Easy Printer Care device listing may result in the closure of Easy Printer Care. It is possible to re-open Easy Printer Care through the Easy Printer Care Task Tray icon. Reboot the computer if the device is still visible in the Easy Printer Care device listing.
Why am I not able to find my device in a different Windows Domain when I search from Easy Printer Care running under Windows Vista?
Answer:
Easy Printer Care is unable to search in a domain different from the host’s domain when running under Windows Vista.
I have upgraded Easy Printer Care. Why is my Printer Usage data missing?
Answer:
Upgrading Easy Printer Care from version 1.0, 1.1, 1.5 or 2.0 to version 2.1, 2.1.1, or 2.2 removes incompatible Printer Usage data. Upgrades from Easy Printer Care version 2.1 and above are not affected.
Why did the Easy Printer Care Installer close before it completed the installation?
Answer:
If you are using a double-byte language set (for example, Traditional Chinese), it is possible that Easy Printer will not be able to resolve the installation directory path. Please make sure that Easy Printer Care is installed under a Windows Administrator name that is in single-byte format.
Versão para imprimir
